Terms of Service for the HACCP App

Plain-English summary

HACCPapp is a digital HACCP app that helps food businesses keep their temperature logs, daily checks and allergen records inspection-ready. These Terms of Service are the contract you agree to when you create an account or start your free trial. The most important thing to understand is this: the app helps you keep records, but you — the food business operator — remain legally responsible for your own food safety compliance.

1. Acceptance of terms

By downloading, installing, creating an account in, or otherwise using the HACCPapp Android application (the "App") or the website at haccpapp.net (together, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service.

These Terms form a legal agreement between you (and, where you use the App on behalf of a business, that business) and HACCPapp. You confirm that you are at least 18 years old and have the authority to accept these Terms for your food business. Your use of the Service is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

2. The service

HACCPapp provides a digital food-safety management tool designed for cafés, restaurants, takeaways, pubs and similar food businesses. Subject to your subscription, the App lets you:

• Create and store digital HACCP records — daily opening and closing checks, cleaning schedules and corrective-action logs.
• Record temperature logs for fridges, freezers, hot-holding, cooking and deliveries.
• Maintain an allergen matrix across your menu items.
• Generate an EHO-ready PDF export and a compliance dashboard you can show an inspector.
• Keep your records in a secure 2-year cloud archive, aligned with the retention period food safety authorities expect.

We work to keep the Service available and reliable, but it is provided on an "as available" basis. We may add, change or remove features as the App evolves; where a change is material we will give reasonable notice as described in section 10.

3. Subscriptions & billing

Access to the App's full functionality requires a paid subscription. The key commercial terms are:

Your subscription is purchased and billed through your Google Play account. By subscribing you authorise Google to charge the applicable fee to your chosen payment method, and you agree that recurring charges will continue automatically each billing period until you cancel.

To manage, change or cancel your subscription, open the Google Play Store → Subscriptions on your device, or visit play.google.com/store/account/subscriptions. Cancellation stops the next renewal; your access continues until the end of the period you have already paid for. We do not charge a separate cancellation fee.

Prices may change from time to time. We will give you advance notice of any price increase, and you may cancel before it takes effect if you do not wish to continue. Refunds for purchases made through Google Play are handled under Google Play's refund policy; mandatory consumer-protection rights described in section 11 are not affected.

4. Free trial terms

New users may be offered a 14-day free trial of the full App. You do not need to enter card or payment details to begin the trial, so it cannot convert into a paid subscription unless you actively choose to subscribe.

• The trial gives you access to the App's features so you can evaluate whether it suits your business.
• The trial is offered once per business and may not be combined with other offers.
• If you do not subscribe by the end of the trial, your account moves to a limited state; your records are retained for a grace period and can be exported or deleted as described in our data deletion policy.
• We may modify or withdraw trial offers at any time, but this will not affect a trial already in progress.

5. Your responsibilities & acceptable use

The App is only as useful as the information you put into it. By using the Service you agree to:

• Enter accurate data — record temperatures, checks and allergen information honestly and at the times the events actually occur. Falsified or back-dated records undermine both your compliance and the value of the App.
• Use the Service lawfully — only for legitimate food-safety record-keeping for your own business, and in line with applicable laws and these Terms.
• Keep your account secure — protect your login credentials, keep your contact email current, and tell us promptly of any unauthorised use.
• Use one account per business — each subscription is for a single food business operator; you must not resell, share or sub-license access to others.

You must not misuse the Service — for example by attempting to break, probe or overload it, reverse-engineer the App, upload unlawful or harmful content, or use it to impersonate another business. We may suspend or terminate accounts that breach this section.

6. Important disclaimer

The App helps you organise and evidence your HACCP processes, but it does not perform your checks for you, does not verify that the data you enter is correct, and does not warrant that your records will satisfy any particular Environmental Health Officer (EHO), local authority or EU inspector. Food safety law — including the UK Food Safety Act 1990, the Food Hygiene Regulations and EU Regulation (EC) 852/2004 — places the duty of compliance on you, the operator, and that duty cannot be transferred to a software provider.

You should treat the App as a support for your own food-safety management system and, where appropriate, take independent advice from a qualified food-safety professional or your primary authority. To the extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.

7. Intellectual property

The App, the website, our branding, logos, design, text and software are owned by HACCPapp or our licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the App for your own food business in accordance with these Terms. No other rights are granted.

You retain ownership of the records and content you create in the App — your temperature logs, checks, allergen data and photo evidence are yours. You grant us only the limited permission needed to host, process, back up and display that content so we can provide the Service to you, as set out in our Privacy Policy.

8. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, for fraud, or for any consumer rights that the law says cannot be waived.

Subject to that, and to the fullest extent permitted by law:

• We are not liable for any fine, prosecution, closure, loss of business or other consequence arising from your own food-safety practices, the accuracy of the data you enter, or a decision made by an inspector or authority.
• We are not liable for indirect, incidental, special or consequential losses, or for loss of profits, goodwill or anticipated savings.
• Our total aggregate liability to you arising out of or in connection with the Service is limited to the amount you paid for the subscription in the 12 months before the event giving rise to the claim.

We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care, but not for anything outside our reasonable control.

9. Termination

You may stop using the Service and cancel your subscription at any time through your Google Play account (see section 3). You can also request deletion of your account and records at any time via our Account & Data Deletion page.

We may suspend or terminate your access if you materially breach these Terms — for example by misusing the Service or failing to pay — or where we are required to by law. Where it is reasonable to do so, we will give you notice and an opportunity to put things right first. On termination, your right to use the App ends; your records will be handled in line with our retention and deletion policies, and any sections of these Terms that by their nature should survive (such as intellectual property, disclaimers and limitation of liability) will continue to apply.

10. Changes to the service & terms

We may update the App and these Terms as the Service evolves or the law changes. When we make material changes to these Terms, we will update the "last updated" date below and, where the change significantly affects your rights, give reasonable notice in-app or by email before it takes effect.

Your continued use of the Service after a change takes effect means you accept the updated Terms. If you do not agree to a change, you may cancel your subscription and stop using the Service. We may also modify, suspend or discontinue parts of the Service, but we will not materially reduce the core functionality you have paid for during a billing period without reasonable notice.

11. Governing law

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction.

If any provision of these Terms is found to be unenforceable, the rest will remain in full effect.

12. Contact us

Questions about these Terms, your subscription or the Service? We're happy to help.

These Terms of Service were last updated on 18 June 2026 and are published at https://haccpapp.net/terms/. They apply to the HACCPapp Android application and should be read together with our Privacy Policy and Cookie Policy.